Passenger Services

Need Help?

Baggage Display Monitors
Located in the Baggage Claim Hall. 

Customer Service Information Counters
Located in the Ticketing Concourse, Departure Lounge, Ground Transportation Hall and Arrivals Public Area.  Phone: (876) 952-3124/2712.

Flight Arrival & Departure Information (FIDS)
Located throughout the airport. 

Paging Services
Offered by the Jamaica Tourist Board located in the Immigration Hall:  (876) 952-2462/3009 and at the Information Desks in the Departure Lounge and Arrivals Lobby:  (876) 952-3124/2712.

Government Information

Health Office
Located in the Immigration Hall.  Phone: (876) 952-2013. 

Meteorological Office & Jamaica Civil Aviation Authority
Located on the Mezzanine Floor in the Ticketing Concourse.  Phone: (876) 952-0181. 

Ministry of Agriculture
Located in the Customs Hall.  Phone: (876) 971-1491. 

Police Station
Located in the Arrivals Public Area.  Phone: (876) 952-2241.

Postal Services
Coming soon! 


Security Centre
Located in the Arrivals Public Area.  Phone:  (876) 971-2726.

'Red Cap' Porter Service

Red Cap Porter Services are available at all times to the travelling public at both the Departures and Arrivals for a minimum fee of US$ 1.00 per bag.

Efficient and courteous porters will assist passengers in moving their bags from:

  • Departures – from curbside of the terminal building to the airline check-in position;
  • Ground Transportation Arrivals Hall to a point at curbside appropriate for obtaining the type of transportation required by the traveller.

Things for Kids (Mom and Dads Too!)

Baby Changing Facilities
Available in all thel restrooms in the Ticketing and Departure Concourse.

Business Services

 

Barrier Free

Special Needs Assistance
In expanding and developing the airport, special attention has been given to ensuring the safety, comfort and dignity of passengers with disabilities.  For more information on special needs assistance, please contact the individual airlines.

Accessible Washrooms
All washrooms offer wheelchair accessible stalls. 

Wheelchair Assistance
Wheelchair assistance is available at the airline counters.

Lounges

 

Club MoBay
Located at Gate 9 in the Departure Terminal, Club MoBay is Jamaica's Premier Airport Departure Lounge.   

Enjoy our distinctive Fast Track service through immigration and security before relaxing in one of our three individually themed lounges with premium bar, snack counter, Digicel business centre, Wi-Fi, international cable TV, Children’s Cultural play area, showers and express Spa services whilst being surrounded by Jamaican culture and artifacts.  Reserve your departure experience at:  www.clubmobay.com.

VIP Lounge
Operated by MBJ Airports Limited on behalf of the Government of Jamaica.  Phone: (876) 952-3943.

Baggage Carts

Free of charge for passengers. Carts are available in the Baggage Claim Hall.

 

Currency Exchange

Global Exchange is the leading company in Foreign Exchange Services in Latin America and the Caribbean that offers a fast, easy and reliable currency exchange service.

It is located in the Immigration Hall, Ground Transportation Hall, Ticketing Hall and Departures area.

Our exchange offices open during the airport's operating hours, so that no passenger remains helpless in his/her exchange necessities.

We accept 11 different currencies:

  • Jamaican Dollars
  • United States Dollars
  • Canadian Dollars
  • British Pounds
  • Euros
  • Cayman Islands Dollars
  • Barbadian Dollars
  • Swiss Francs
  • Japanese Yens
  • Trinidad and Tobago Dollars
  • East Caribbean Dollars

We also accept traveller's cheques in:

  • United States Dollars
  • Canadian dollars
  • British Pounds
  • Euros
  • Swiss Francs
  • Japanese Yens.

Service is provided for IBERIA PLUS customers.

Phone:  (876) 953-3409.

E-mail:  globalexchange@globalexchange.es

Web: http://www.globalexchange.com.jm/EN/ 

Hotel Hospitality Lounges

Hotel lounges are located in the Ground Transportation Hall.  They provide ground transportation and other services for their guests:

Couples Phone: (876) 940-6377
Half Moon Phone: (876) 979-7354
Sandals Phone: (876) 979-1063
Superclubs Phone: (876) 952-9979

Lost & Found

Located at the Security Centre in the Arrivals Public Area.  Phone: (876) 971-2726.

Shopping & Duty Free

A wide variety of retail and duty-free outlets are available in the Departure Lounge.


Smoking Lounge

Located at the upper level of the Departure Lounge (Gate 9).  Phone: (876) 940-1545.

 

Visitor Information Services

Provided by the Jamaica Tourist Board Desk (located in the Immigration Hall) and the Customer Service Information Counters located in the Ticketing Concourse, Departure Lounge, Ground Transportation Hall and Arrivals Public Area.

Transportation

Hotel Shuttles, taxis and Intra-island Airlines are located in the Ground Transportation Arrivals Hall outside the Customs area.

Car Rental Agencies

Car rental agencies are located in the Ground Transportation Hall.

Thrifty Car Rental Phone: (876) 952-1126/812-5989
Hertz Car Rental Phone: (876) 952-4250/979-0438
Budget Car Rental Phone: (876) 953-0534/952-3838
Avis Car Rental Phone: (876) 952-0762/979-1060
Island Car Rental Phone: (876) 952-5771/952-7225

Public Parking

Airport parking is available at the following rates:

  • J$ 150 for the first hour or portion thereof;
  • An additional J$ 150 for the second hour or portion thereof;
  • An additional J$ 150 for the third hour or portion thereof;
  • J$ 600 for parking in excess of 3 hours and up to a Maximum of 24 hours and an additional J$ 600 for every 24-hour period thereafter or part thereof.